Refund Policy

1. Subscription Refunds

Our refund structures are simple, transparent, and fair:

• Initial Purchase: You are entitled to a full refund within 14 days of your initial subscription purchase, without having to provide any explanation.
• Renewal Charges: If you forgot to cancel your subscription and were billed for a recurring cycle, simply contact us within 48 hours of the charge for a full refund of the renewal period.
• Mid-Cycle Cancellations: When you cancel an active subscription, you maintain full access to your plan benefits until the end of your current billing cycle. No pro-rated refunds are issued for unused days during the current active cycle.

2. Spark Compute Credits

Sparks (dynamic compute credits) supplied within your subscription tier are tied directly to active accounts and are non-transferable. Upon processing a subscription refund:

• Any Spark credits originally issued with the refunded purchase will be deducted from your workspace account balance.
• Free daily claimed Sparks are retained and remain unaffected by active subscription refunds.

3. How to Request a Refund

To request a refund, follow this straightforward process:

1. Send an email to billing@studiopxg.com with the subject header "Refund Request".
2. Include the primary email address and account ID associated with your active LumenForge subscription.
3. Our billing team will review and process your request within 5-10 business days.

All subscription payments and refunds are handled on behalf of Studio PxG LLC by our Merchant of Record, Paddle.com Market Limited, and will be returned directly to your original payment method.

4. Exceptions to Refund Issuance

Refunds may not be processed under the following specific circumstances:

• Accounts terminated or suspended due to severe violations of our Terms of Service (including system abuse, API scraping, or bypass attempts).
• Requests made after the initial 14-day guarantee window (evaluated only on a case-by-case basis by billing admins).
• Custom enterprise contracts or dedicated studio tiers—refund clauses for these plans are governed solely by their individual service agreements.

5. Chargeback Safeguards

If you have any billing concerns or unrecognized charges, please email us directly at billing@studiopxg.com before raising a formal chargeback with your bank or credit card issuer. We are committed to resolving billing disputes immediately and fairly. Unauthorized or fraudulent chargebacks may lead to permanent account suspension.

6. Consumer Protection Adherence

This Refund Policy does not limit or affect your statutory rights under applicable state, federal, or international consumer protection laws, including the Hawaii Revised Statutes and European Union consumer protection regulations.

7. Billing & Inquiries Contact

Billing Support: billing@studiopxg.com
General Support: support@studiopxg.com
Standard Response Time: Within 1 business day